OVER THE SHOULDER MAKES DOING THE BEST WORK IN THE INDUSTRY EASY.

In addition to the industry's leading software platform, we also provide a suite of optional services powered by our experienced teams. We can make putting together a project a smooth process so you can deliver a successful, high value deliverable to your client.

We can help you:

FIGURE OUT IF SMARTPHONE QUAL IS RIGHT FOR YOUR PROJECT/PROPOSAL

Want to put smartphone qualitative into a proposal you're preparing? Give us a call, and we'll help you figure out if Over the Shoulder is the right tool for your insight needs. If it's not, we're happy to suggest the right alternative.

If Over the Shoulder is right, we can give you input on how to structure your project/proposal and sample design and cost estimate. We'll give you our thinking on how to show the value smartphone qual can bring, how to get your audience excited about it, and even graphics and visuals you can use to make your proposal stand out.

DESIGN YOUR PROJECT

Designing a great smartphone qualitative project is like writing a traditional discussion guide, adding in the complexity of a multi-day project, and layers on top of it the eccentricities of designing for an engaging mobile experience. Even in a system we designed to simplify the process, it's a demanding skill set.

That's why we have the most experienced project designers in the business to help you.

It works like this:

You tell us about your insight needs, objectives and ideas of you how you want your study to work.

Your Project Designer takes your input and applies everything we know about building great projects. They make suggestions for how to structure activities and ask questions you may not have known were possible. Then they turn it into a question-by-question, prompt-by-prompt project design optimized for the smartphone, and designed to be engaging for participants so it delivers true insight.

You review, tweak, adjust and approve. We suggest, refine and execute.

End result? The quickest way to a project design that answers your insight needs and lets you deliver a best-in-industry project. And you do it without needing to be an expert smartphone qual designer, and without the hours of meticulous design work.

BUILD AND TEST YOUR PROJECT

Want to dig in and build your project into the OTS system yourself? No problem.

If you'd prefer us to build and test it for you, we're happy to do it. You get the full benefits of a highly sophisticated platform without wrestling with a DIY experience and learning a new system.

FIND AND MANAGE A GREAT RECRUITING PARTNER

Having exactly the right participants is crucial to your project. With Over the Shoulder, you can screen and hand pick your participants just like you would for a face-to-face project or focus group. Over the Shoulder partners with the leading recruiters in the business. We know who is doing great smartphone qual recruiting work, and we'll find them for you and manage the process.

Prefer to work with a recruiter you know, or bring in participants from another source? Over the Shoulder was designed to make that easy. We're happy to work with a recruiting partner you choose. We can even bring in participants from your existing panel or another online or offline source.

MANAGE YOUR PROJECT'S COMMUNITY FOR MAXIMUM ENGAGEMENT

Getting your participant community to share their worlds with you is an art. We have specialist Community Managers who know how to engage, affirm, check submissions for quality, and even weed out and replace low-quality participants throughout your project. That way, you get great engagement and minimum hassles.

If you'd prefer to roll up your sleeves and engage live with your own community, you can use our Community Management Dashboard and dig in yourself. We'll show you how.

PROVIDE HELPDESK SUPPORT FOR YOUR PARTICIPANTS

All Over the Shoulder projects include helpdesk support for your participants, built right into the app. That way, if a participant loses their password or experiences a tech issue, they're coming directly to someone trained to help them, rather than bothering you.

MANAGE YOUR PROJECT'S OPERATIONAL DETAILS

Smartphone qualitative involves a ton of planning, project management, and executional minutia to ensure a smooth project. We're happy to have an experienced project manager take care of details like participant uploading, translation and transcription management, incentive payments and project closeouts for you.

TRAIN YOU TO DO ANALYSIS AND TELL AN AMAZING, INSIGHTFUL STORY

We'll build an analysis plan based on your project's design and show you how to execute it using Over the Shoulder's suite of analysis tools. That way, when your submissions start rolling in, you'll know exactly how to analyze them, arrange your data, and even how to present it in a way that brings your story to life in a powerful multimedia presentation.

We don't do analysis and presentations - that's your speciality.