At Over the Shoulder, we take privacy and security very seriously. After all, if people don't feel safe downloading our app and participating in our studies, then we don't have a business.

Following is a little information on our company’s beliefs on privacy, and the clearest explanation we can give of what the Over the Shoulder app does and does not do on your smartphone when you download and participate. Our specific privacy policy is also included.

Here's what we believe:

Nobody should be putting software on your phone that uses, shares, accesses, or uploads any of your data unless you’re explicitly aware of what's being shared, and you've agreed to share that information. Simple. 

In that spirit, here's what the Over the Shoulder app does and does not do.

The Over the Shoulder app was built so that we can ask you questions through your smartphone, and you can answer those questions.

The only information Over the Shoulder uploads or records is:

1.     The answers you give to the questions we ask. 

2.     The time you submitted each answer. 

3.     The location you submitted your answer from.

4.     The device model of the phone you are using (for Android devices only).

That's it. Period. 


Here are some things that Over the Shoulder app does NOT do. 

Over the Shoulder does NOT ever access, use, or upload any of the following:

  • OTS does NOT access, use or upload your contacts or address book.

  • OTS does NOT monitor other apps on your phone or any usage information about them.

  • OTS does NOT access use, record or upload ANY information about your phone calls, the texts you send or receive, or the websites you visit

  • OTS does NOT track where your smart phone is, with the exception of when you upload the answer to a question we’ve asked you (as detailed above).

Over the Shoulder does not continuously run your phone's GPS location chip. On the Android operating platform, Over the Shoulder will run the background and check for connections while it is trying to upload answers you’ve recorded on it. Once they’re submitted, Over the Shoulder goes inactive. 

OTS was specifically designed to avoid any activity that could cause wear on your battery.

When you finish the study, you delete the app, and it's gone. OTS leaves no active or passive software on your phone, and the memory it was using is freed up immediately.






This Privacy Policy describes the information Over the Shoulder collects, why it is collected, how it is used, and when it is shared with third parties. It also describes what choices are available to Application users regarding the use of Personal Information and describes the security procedures in place to protect its misuse.   

Contacting Us

Address: Over the Shoulder Inc., 10608 W. 163rd Place, Orland Park IL, USA, 60467
Privacy and Data Protection Officer’s contact email: privacy@overtheshoulder.com

1.      Information Collected

Over the Shoulder’s primary interactions involve conducting market research surveys for clients from a wide variety of industries. Over the Shoulder is based in the United States and its operations take place in the United States. In Over the Shoulder’s role as a market researcher for transactions involving Over the Shoulder survey participants (“Participant(s)” or “you”), Over the Shoulder regularly receives voluntarily provided Personal Information about the Participant.

 We collect two categories of information from our survey participants: aggregate data and Personal Information.  As used herein, “aggregate data” is information about a group or category of services or users, which has been made anonymous so that it does not identify a specific user. "Personal Information" means information that can directly or indirectly lead to the identification of a living person, such as an individual's name, address, e-mail, telephone number, license number, medical identification number, a person’s geo-location, photograph, or other identifying characteristic. The identification can occur by reference to one or more factors specific to the individual's physical, physiological, mental, economic, cultural or social identity. Personal information does not include information that has been anonymized, encoded or otherwise stripped of its identifiers, or information that is publicly available, unless combined with other nonpublic personal information.  

The Personal Information collected by Over the Shoulder from Participants will primarily consist of name, email address photographs, audio recordings and video recordings. In addition, Over the Shoulder will collect geo-location information and usage data from Participants who use Over the Shoulder’s Over the Shoulder Application (“Application”), unless they have opted-out of participating in the geolocation aspect of the Application.

 Over the Shoulder does not receive, collect or process any Sensitive Personal Information without explicit consent; Sensitive Personal Information is information relating to a person's race, religion, ethnic origin political opinions, trade union membership, sex life or health or medical conditions.


A.      Aggregate Data

Data collected from the Application may be combined with similar information about other users which has been anonymized to exclude Personal Information.  We use such information to help manage the effectiveness of Over the Shoulder app, perform analytics, and for purposes such as compiling aggregated statistics about Services usage. Over the Shoulder does prepare individual reports based on aggregated or consolidated statistical data of survey results. These reports do not contain any data specifically pertaining to an individual or that would enable the recipient to identify an individual, except that the reports may use photos, audio recordings and video recordings that have been sent to us by Participants. We may also use individual photos to illustrate aggregate data. 

This Policy does not limit our collection and use of aggregate data.   We may disclose Non-Personal Information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others. You may not opt-out of the sharing of aggregate data.   


B.      Personal Information

Activation of the Application is by invitation only and possible only by using login and password information provided after entering into a separate agreement.  Participation is completely voluntary.  You will be asked to use different types of media on your phone, such as text answers, taking pictures, recording audio or video.  By installing and activating the Application, and by voluntarily providing your Personal Information you agree that we may collect some or all of the following types of information and use it as explained below,

·Contact information - your name, address, phone, email, and other similar information.

·Information you give to us on the Application, surveys, registration forms, etc.

· Services activity information - we keep track of some of the actions you take with the Application, such as the frequency of use or number of answers submitted, and the fact that you provided information to us. For example, if you send us a video, in addition to storing the actual content you shared, we might log the fact that you sent it to us.

·Photographs, audio and video recordings, answers to text and multiple choice questions that you send us.

· Your point-in-time geo-location information at the time you submit an answer to a question we’ve asked you through the Over the Shoulder Application (unless you have opted-out of that aspect of the Application).

2.      Information Use and Sharing

A.      Use of Personal Information.

Our primary purpose in gathering Personal Information is for research and marketing purposes.  We may use your Personal Information to: 

·Provide you with information or services you request;

·Resolve disputes;

·Comply with laws and regulations;

·Prevent prohibited activities and enforce our Terms of Use;

·Facilitate your use of, and our operation of, our Services; 

·Analyze trends and statistics and for marketing, research, and development;

·Prepare reports for our clients;


B.      Information Sharing

We reserve the right to share aggregate data about our customers, sales, and traffic with our partners and advertisers.  Additionally, we may share your Personal Information with:

·Our affiliates (members of our corporate family) or companies that perform services on our behalf, and our clients who have asked us to gather data for them. We share information to perform business operations, process transactions, respond to your inquiries, provide information about the products or services that we offer, or to disseminate information that you provide to us through your use of the Application.

·Law enforcement, government officials, or other third parties when compelled by a subpoena, court order or similar legal instrument; in order to comply with law or credit card rules; and when necessary to prevent fraud, physical harm or financial loss. 

We may disclose Personal Information to Over the Shoulder clients.  Over the Shoulder will take steps to ensure that its clients agree to comply with this or a reasonably comparable privacy policy, and will not use your Personal Information to offer you their products or services.

In addition, we may transfer the Personal Information we have collected or obtained with another company in connection with an acquisition, merger, or sale of all or a substantial portion of our business. We will take steps to ensure that the other company agrees to comply with this or a reasonably comparable privacy policy.  We also reserve the right to modify this policy from time to time without notice to you. 

Please also note that merchants you purchase from and contract with have their own privacy policies; Over the Shoulder is not liable for their operations, including their data collection and use practices.


3.      Information Protection and Storage

We will take reasonable efforts to prevent unauthorized release of your Personal Information.  We store and process your data on our computers and servers in the United States and elsewhere in the world, subject to physical, electronic, and procedural safeguards in compliance with applicable governmental regulations.  We use computer safeguards such as firewalls and data encryption where appropriate. 

While we take measures to guard your Personal Information, we cannot guarantee that your data will not be disclosed or accessed accidently or through the unauthorized actions of others.  To protect your confidential information, we urge you to keep your passwords confidential.  You are responsible for all uses of our Application and Services by any person using your account password.  Please inform us immediately if you believe your account has been compromised.  Please note that we will never ask you to disclose your password via an unsolicited phone call, SMS text message, or email. 


4.      Opt-Out 

By using Over the Shoulder’s Services, you understand that we may communicate with you regarding (a) your use of the Application, including notices concerning violations of our Terms of Use, and (b) updates to your account. You may not opt-out of receiving such emails unless you opt out of participating in Over the Shoulder studies. You may opt out of your participation in Over the Shoulder studies. You may also opt out of Over the Shoulder’s collection of your geo-location data unless the project you have been invited to participate in specifically requires you not to opt out, in which case will you will be made aware of this requirement when the offer to participate is made to you. To opt out of collection of your geo-location data, either decline to share location information when prompted by your smartphone, or go into the appropriate settings area within your smartphone and disable the Over the Shoulder apps ability to use your location information.


5.      California Privacy Rights

California residents may request certain information about the disclosure of their Personal Information to third parties for direct marketing purposes.  We do not provide your Personal Information to any non-affiliated third party for their direct marketing purposes without your consent.  If you would like more information with respect to your rights under California law, you may contact us at the address provided below.  Please reference California disclosure information in your request.  


6.        Privacy Shield

Over the Shoulder Inc. has committed to comply with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework principles (the “Principles”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. Over the Shoulder has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

The United States Federal Trade Commission (FTC) is the enforcement authority with jurisdiction over this compliance with the Privacy Shield.

In compliance with the US-EU and Swiss-US Privacy Shield principles, Over the Shoulder Inc. commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this Privacy Policy should first contact Over the Shoulder, Inc. At:

Address: Over the Shoulder Inc., 10608 W. 163rd Place, Orland Park IL, USA, 60467
Privacy and Data Protection Officer’s contact email: privacy@overtheshoulder.com

Over the Shoulder, Inc has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield principles to an independent dispute resolution mechanism, ICDR/AAA Privacy Shield Program. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.icdr.org/privacyshieldfor more information and to file a complaint. Where a complaint cannot be resolved by any of the before mentioned recourse mechanisms, individuals may have a right to invoke binding arbitration under the Privacy Shield panel as a recourse mechanism of 'last resort'.

We are accountable for our transfer of EU Personal Data to third parties, as described in the Principles. In particular, we remain responsible and liable under the Principles if our third party agents who engage in processing of EU Personal Data on our behalf do so in a manner inconsistent with the Principles, unless we prove that we are not responsible for the event giving rise to the damage.

If you are an EU or Swiss citizen about whom we hold personal data, you may request access to, and the opportunity to update, correct or delete your personal data. To submit such requests or raise any other questions. We reserve the right to take appropriate steps to authenticate an applicant’s identity, to charge an adequate fee before providing access and to deny requests, except as required by the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework.

7.      Notice to Parents

The Services are intended for use by survey participants.   Over the Shoulder obtains parental consent before authorizing access for children between the ages of 13 and 17.  The Application is not intended for children under 13.  

If you are under age 17, please do not attempt to register for Over the Shoulder or provide any Personal Information about yourself to us without written parental consent. In addition, if we learn that we have collected Personal Information from someone under age 13, we will delete that information as quickly as possible.  If you believe that we might have any information from someone under age 13, or information from someone between ages of 13 and 17 without parental consent, please contact us through the email address below.


8.         Amendments

Over the Shoulder reserves the right to change this Privacy Policy at any time, by posting amended terms on this web site. Use of the website after the effective date constitutes acceptance of the amended terms and conditions. We reserve the right to apply the amended terms to the information we have already collected, subject to any legal constraints. You should read and review this page regularly to see if there have been any changes.   


9.      Contacting Us

If you have any questions or concerns about this Policy, send an email with your questions to: admin@overtheshoulder.com


The Effective Date of this Privacy Policy is, January 1st, 2019.